As a visitor to The Timken Company (“Timken”) web site, your privacy, confidence and trust are important to us. Our Site is designed to provide access to online information about Timken and our products and, in certain situations, allow you to purchase our products. This privacy statement is intended to inform you as to how information about you (both anonymous data and personally identifiable information) may be collected, used and disseminated as a result of your use of this Site, www.timken.com, including, but not limited to, Timken Stores, Timken Supplier Network, and any Timken-sponsored web logs or forums, including Timken Connect, accessible from www.timken.com or maintained by Timken (collectively referred to as this “Site”).
By registering with or contacting us through this Site, you consent to the sharing of any information or comments you provide to Timken and its affiliated companies and the use, without restriction, of such information to improve or market our products and services. We will not sell or rent your personal identity information to any third party, and we will take commercially reasonable measures to keep such information secure.
When you visit this Site, we collect certain non-personal information about your visit. Our web server automatically recognizes your domain name. We collect the domain name and monitor general site use and traffic patterns to improve our Site and the products and services we offer.
You can visit and navigate this Site without telling us who you are or revealing any personal information about yourself. However, there are also opportunities at various locations on this Site for you to provide us with information about yourself and your interests, such as your name, phone number, address and e-mail address as well as information necessary to place and process orders for Timken products. We may collect personally identifiable information when you:
- Place an order from our Site;
- Return an item or make an exchange;
- Attempt to download an item such as a CAD drawing, technical paper or catalog;
- Inquire about our products or services;
- View the status of an order;
- Check the availability of a product;
- Create an account at our Site;
- Sign up for email updates;
- Enter a contest or sweepstakes;
- Are referred to us through a marketing promotion; or
- Participate in a marketing survey, promotion or event.
Certain forms requesting personal information, such as the online Stores or on-line employment application, may have their own data privacy statements. Please review these privacy statements before submitting the form.
Other Web Sites
Our web site may contain links to other third-party web sites. Timken is not responsible for the privacy practices of those web sites.
Any information you submit in a public forum (e.g. a blog, chat room, social network or connect.timken.com) can be read, collected, or used by us and others and could be used to personalize your experience. You are responsible for the information you choose to submit in these instances. Though we do attempt to monitor user-posted content, such user-posted material is not subject to this privacy statement.
Timken recognizes the privacy interest of individuals with respect to personal information provided to its marketing organization and is committed to protecting this interest. By providing personal information to us, you consent to the collection and use of such information in accordance with this privacy statement. Since this service is available to individuals worldwide, you are also consenting to the transfer of your personal information to countries or jurisdictions that may not provide the same level of data protection as the legal jurisdiction in which you are located. When you use our Site, you may transmit data to servers located in the United States which are subject to United States law. You should not send any personal information to these Site unless you agree to be bound by this privacy statement and by United States and law.
What personal information do we collect?
We collect the name, address, email address, phone number, country, credit card number and other personal information you may choose to provide to us via the forms on this Site.
How do we use this personal information?
We use personal information obtained from submissions to fulfill your requests for information, to contact you or to process an order. A user’s personal information may be used for purposes of receiving and processing an order through the Site, shipping, returns, and customer satisfaction reviews. We also use visitors’ personal information to assist in marketing products and services offered by us and our business partners, to facilitate online purchases of our products, and to enhance the content of our Site.
We take reasonable measures to protect personal information against loss, manipulation, falsification, unauthorized access, or unauthorized disclosure by any party inside or outside Timken. Personal information is stored in a secured location.
Disclosure of Personal Information to Others
We do not sell, trade or rent to any unaffiliated third parties your personally identifiable information collected on our Site. We do use the anonymous data and the personally identifiable information collected through our Site for statistical purposes, for improving the Site, for our marketing purposes, for our responses to your questions or requests for information, and potentially for sending commercial emails to you. We often engage a third party’s software or services to assist us with these analyses and activities, in which case such information may be shared with them for these purposes (e.g., your email address with our outbound email marketing provider).
We contract with other companies to provide certain services, including shipping, name and address verification, email distribution, market research, promotions management and payment processing. We provide these companies with only the information they need to perform their services and work with them to ensure that your privacy is respected and protected. This may include sending you newsletters and emails periodically. However, you will have the choice to opt out of receiving newsletters and promotional emails for our products and/or services. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Timken. As a practical matter, we must release your mailing address to a postal or courier service to deliver information you requested or the products you purchased.
If we or our assets are sold or transferred or used as security, the information collected on our Site may be transferred or shared with third parties as part of that transaction. We may also provide information or provide access to information to any of our affiliated businesses or to our business partners. Notwithstanding anything to the contrary in this privacy statement, we may also disclose personally identifiable information in order to respond to a subpoena, court order or other similar request or legal process. We may also provide such personally identifiable information in response to a law enforcement agency’s request, as otherwise required by law, or if we believe, in our reasonable judgment, that providing such information is necessary for us to avoid criminal or civil liability.
Accessing Your Personal Information
Upon request, and after providing satisfactory proof of identity, individuals will be given access to the personal information they have provided through the submission of the form.
If you would like to add your name to our marketing list, request that your name be removed, or correct your current information, please write us at firstname.lastname@example.org.
Please include your full name and telephone number in case we have any questions. You can also opt-out of receiving email communications from Timken by clicking on the “unsubscribe” link in our emails. We will make a reasonable effort to accommodate your request.
Timken does not knowingly request or collect personal information from any person under the age of 13. We ask children under 13 not to transmit any information to this site.
From time to time, Timken may revise this privacy statement at its discretion. Updates and changes will be made on this page. Your submission of information following the posting of changes to this privacy statement will demonstrate your acceptance of those changes.