Work That Matters
125 Years of Strengthening Timken Communities
For the past 125 years, Timken has thrived on the idea that what’s good for the communities where it operates is good for business. “It’s one thing that’s never changed,” says Shanna Ebert, principal community relations analyst.
Ebert cherishes her new role as the voice of Timken communities. We spoke to her about her approach to making community relations at Timken an even more powerful force for good.
What drives Timken’s longstanding commitment to investing in the communities where it operates?
Ebert: Timken leaders have long understood that when you have a strong community behind your business, you have a strong business. When you visit Timken facilities, you understand immediately that Timken is an integral part of the community. We have a sharp focus on investing in people where they live and work and empowering local employees to make decisions about where those investments are made. That’s a recipe for great community relations.
What are Timken’s main areas of community investment?
Ebert: We prioritize STEM education and the basic needs of communities where we operate, providing programming support for major nonprofits, such as United Way and the International Committee of the Red Cross, and funding grant requests from local or regional organizations.
In India, where people face enormous disparities in healthcare access, for example, our team supports mobile health units. When Hurricane Helene struck the U.S. this year, Timken team members sprang into action in places that were impacted, directing funds and support to people in need.
Our STEM work around the world inspires the next generation of engineers and connects them to Timken. This year, five European countries put together a STEM proposal with some incredible ideas that will be implemented in the next year. Timken collaborates with NASA, FIRST, a global robotics community, and other organizations, and champions programs like Engineer for a Day, which has local and regional iterations around the world.
What’s your strategy for making it all happen?
Ebert: Our collaborative approach means people on the ground do the bulk of the organizing. As members of the community, they build important relationships and understand local needs. I rely on them and learn a ton from them, and they let me know where I can be helpful.
I spend a lot of time enabling strategic partnerships, inspiring volunteer engagement, and finding funding sources to address local needs. A big part of my job is just telling the story. When people hear about those mobile health units, or the hurricane relief efforts — or the many, sometimes spur-of-the-moment acts of kindness that Timken employees take time for throughout the year — it inspires them to think about what they could be doing in their own communities. To that end, I’m constantly looking for ways to measure our impact and collect and share those stories.
I make a habit of walking around and talking to people, to get to know them and to make sure they feel appreciated and heard. One person at a time, I’m working on building community within Timken so we can go out into the community and do even more good work.
What inspires you?
Ebert: People. They’re so much more complicated than we think they are, and they surprise you in the best ways. You have engineers designing components to support space exploration or surgical robots who will go read a book to a class of third graders. You have executives writing letters to at-risk teens to let them know they matter. We all just want to connect and belong, and that’s what community relations is about.
Timken’s culture of doing the right thing for employees, customers and the communities where it operates has led to global recognition, including repeated Ethisphere’s World’s Most Ethical Companies® recognition. Read more.
Last Updated: 2025/01/13
Published: 2024/12/17